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Directorate of Archives & Libraries

Government of Khyber Pakhtunkhwa

Frequently Asked Questions

Find answers to common questions about our library services, membership, borrowing, and more

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How do I reset my password?

To reset your password:

  1. Click on "Forgot Password" on the login page
  2. Enter your registered email
  3. Check your email for reset link
  4. Follow the instructions to create a new password

What should I do if I lose my membership card?

Report lost cards immediately at the circulation desk to prevent unauthorized use. A replacement fee of Rs. 200 will be charged for a new card.

I forgot my member ID. How can I find it?

You can find your Member ID on your membership card. If lost, use the Membership Tracking page to retrieve it using your CNIC or email.

How can I update my personal information?

Login to your account and go to "Profile Settings" to update your contact information, email, or phone number.

How can I check my account status?

Your Member Dashboard shows your current loans, reservations, fines, and membership expiry date.

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